I.TERMS &CONDITIONS OF OLEDESTINATIONS.COM
This booking website acts as an intermediary between
the establishment or the owner and the end user to provide our customers the
ability to search and book online different types of accommodation: hotel,
hostel, pension, apartment, room in a shared flat or rural houses. Our service is
based on the information provided by the accommodation owners. We make every
effort to ensure that all information provided, provided by third parties, is
accurate. Oledestinations is not responsible for any errors or
interruption of service by third parties.
The user agrees not to use the content for personal
beneft, either directly or indirectly, and neither for purposes unlawful or
prohibited by these conditions and the law.
2. Guarantee
Credit Card
The accommodation establishments need the details
of the user's credit card to guarantee reservations. Data from the credit card
will be sent directly to the accommodation booked.
At the time of reservation, the client will accept
an agreement directly with the accommodation you have chosen. Oledestinations
charge directly to your credit card the amount for booking service. At this
time the reservation is confirmed, and will be blocked the accommodation availability for your
dates. The remaining balance will be paid directly upon arrival
at the accommodation (if not mentioned otherwise).
We have the SSL (Secure Sockets Layer) provided by
VeriSign which guarantees encryption of data on your credit card online
submission preventing access to them by others. This
system ensures that every transaction is 100% secure.
Preauthorization
Some hotels have a policy to conduct a
pre-authorization of credit card to confirm your reservation. The
preauthorization would be done prior to the arrival of the customer, to verify
that the card is still valid and to verify that it has sufficient credit to
cover the cost of the reservation. If the card is invalid or does not have enough credit to
cover the amount to be paid on arrival, we suggest the client to contact the
accommodation and provide a valid card urgently. If the
referral fails the hotel may cancel the reservation. It is
therefore necessary for the client to ensure that the credit card used during
the booking process is valid and has enough credit to the day of arrival to
avoid the reservation is canceled.
3. Cancellation and
no show policy:
You will need to be aware that each accommodation
applies its own cancellation policy which may be consulted during the booking
process on our website.
To cancel a reservation you must send written
notification email to info@oledestinations.com
with the time limit specified by the cancellation policy at the description of
the property. Please check the cancellation policy of the property
before booking.
Cancellation of the reservation leads to a penalty
equal to the amount paid on line to make the reservation, which corresponds to
a percentage of 10% to 25% of total stay. In case
of cancellation, the amount paid as pre-reservation, in no case be will be returned.
If the reservation is canceled after 12 o'clock
noon (local time) on the day indicated in the cancellation policy included in
the booking confirmation or if the customer does not occur in the establishment
(no show), unless you are wearing in contact with us before, respecting the time of the
cancellation policy period specified in the booking confirmation, a charge will
be made in accordance with the cancellation policy. The
amount paid online, which is a percentage between 10% and 25% of total stay in
the facility will not be refunded.
If upon arrival the customer decides not to use or
enjoy your reservation or only part of it, the establishment is entitled to be
compensated according to their own cancellation policy. In both cases,
the amount paid online will not be refunded.
Oledestinations.com acts in good faith as an
intermediary between the user and the establishment, and will be liable to any
final incidence over the reservation. Oledestinations, reciprocating the user in this clause
Cancellation and Policy Non-Presentation, respond with a maximum amount paid
on-line for the booking of the room, always proving that the fault or
negligence was fault of Oledestinations.com
Cancellations after the deadline established by
the property where you booked (late cancellation), and / or failure to appear
in it (no show), will entail a charge by the establishment. Moreover,
in case of late cancellation or no-show, the amount initially paid online will
not be refunded and the customer can not enjoy any possible discount.
4. Consumer
obligation
In order to deal with any complaint, the consumer or
user is informed of their obligation to present a complaint form in the service
provider’s name or by any other written means which states any breach of
contract experienced in-situ, as soon as possible and within a maximum period
of 48 hours from the date of arrival, both to the service provider
(accommodation reserved) in question and to Oledestinations. If the consumer
fails to communicate their complaint in the period of time and by the method
stated, they must be able to prove the alleged breach of contract according to
the established general proof criteria, and any damage caused by or made worse
by their failure to communicate will be the consumer’s responsibility.
5. Reservation changes
If
the client wishes to make changes to their reservation, please send an email to
info@oledestinations.com from the same email address used for the booking
process, within the period specified in the establishment´s description. Booking
changes are always subject to availability and the conditions and current
prices, including special offers and discounts.
A penalty fee will be charged
equivalent to the difference between the original amount paid online and the
amount to be paid online that would apply for the amended reservation details,
except for those changes which involve adding people or nights to the original
reservation. We inform you that, once the time limit stated in the reservation
confirmation email has passed, we cannot accept requests for changes to the
reservation and the part paid online will not be reimbursed.
Reservation changes which involve
reducing the number of people or nights in the original reservation shall be
understood as a partial cancellation and, as a consequence, the Cancellation and
No-Show Policy shall be applicable proportionally.
A penalty equal to the difference between the amount
originally paid online and the new amount to pay online, for changes to the
reserve, except for those adding people
6. Liability
disclaimer
Oledestinations acts as a mediator (or)
intermediary in the hiring of the services offered on its website. Under no
circumstances, Oledestinations can alter
the conditions of employment set by each provider (accommodation reserved).
The pictures and information given on our website
are provided directly by the institutions, hotels and other suppliers. This
website publishes the category of establishments, hotels and other suppliers,
according to current regulations in the country concerned. The
information in this website is changed periodically and at any time either by
us, our affiliates or the respective suppliers of both.
Transport companies, hotels, apartments and all
the vendors that provide their services are are by contract only and are
neither our agents nor employed by us nor by our affiliates or associates, and
our function is limited to that of mediator and/or intermediary. We are not
responsible for errors, omissions, promises, guarantees, failure to follow
through with promises made or negligence on the part of any of our providers.
We will not be held responsible for personal damages, death, material loss or
any other damages financial or otherwise caused by the providers or their
services.
7. Trademarks, copyrights, links, Applicable Law
The copyright of the material on this website
belong to our affiliates or ourselves, unless otherwise specified. Information
downloaded from our website is
intended exclusively for personal and non-commercial use. You may not modify,
copy, distribute, transmit, display, perform, reproduce, publish, license,
create derivative works from, frame in another web page, use on any other
website, transfer or sell any information, software, lists of users, databases
or other lists, products or services obtained from this web site. Except with
the written permission of EnGrande, S.L., the user agrees to refrain from
reproducing, distributing, or transmitting copyrighted materials, accessing or
attempting to access password-protected, secure or non-public areas of this web
site.
This web site may contain
hyperlinks to other web sites or information pertaining to third parties which
belong to other companies unrelated to ours and are provided exclusively as a
reference and general information, over which we have absolutely no control,
and are in no way responsible for either their content or their use.
II. Privacy
Policy
1. Privacy Policy:
In accordance with the Spanish
Data Protection & Personal Privacy Law 15/1999, Oledestinations ensures
that all personal information is stored on a secure data base, and is used
solely to process your reservation, to inform you of your reservation status,
inform you about future Oledestinations promotions and activities, and for the
purpose of quality control following your stay at the accommodation.
In order to process your
reservation, Oledestinations is obliged
to communicate your credit card details and personal information to the
accommodation where you have reserved.
The credit card details provided are used solely and exclusively for the
purpose of applying the terms and conditions of the reservation agreement.
As detailed in Clause 34e of the
Spanish Data Protection & Personal Privacy Law 15/1999, the client gives
their consent to the transfer of their personal details to the aforementioned
recipients under the terms and conditions stipulated. Oledestinations ensures
that all personal information is treated confidentially, and that this
information is stored on a secure server with the appropriate security measures
prohibiting unauthorised access by 3rd parties.
You have the right to request the
amendment, correction or deletion of this information by submitting a written
request to:
E-MAIL: info@oledestinations.com with “request personal data” as the subject of the e-mail.
2. When do we send emails to the customer's account?:
The customer will receive a confirmation email
once the booking is done. Please print this email and present it at the
establishment. For technical questions Oledestinations can not confirm
the correct reception of the confirmation email. This does
not affect the validity of the reservation.
We occasionally send email quality control, after
staying at the hotel. If you are not interested in giving your opinion,
please, let us know and we will not send these emails anymore.
If you wish to send us any comments about this
privacy policy or any other aspect of these conditions, you may send an email
to info@oledestinations.com