I.TERMS &CONDITIONS OF OLEDESTINATIONS.COM
This booking website acts as an intermediary between
the establishment or the owner and the end user to provide our customers the
ability to search and book online different types of accommodation: hotel,
hostel, pension, apartment, room in a shared flat or rural houses. Our service is
based on the information provided by the accommodation owners. We make every
effort to ensure that all information provided, provided by third parties, is
accurate. Oledestinations is not responsible for any errors or
interruption of service by third parties.
The user agrees not to use the content for personal
beneft, either directly or indirectly, and neither for purposes unlawful or
prohibited by these conditions and the law.
2. Guarantee Credit Card
The accommodation establishments need the details of the user's credit card to guarantee reservations. Data from the credit card will be sent directly to the accommodation booked.
At the time of reservation, the client will accept an agreement directly with the accommodation you have chosen. Oledestinations charge directly to your credit card the amount for booking service. At this time the reservation is confirmed, and will be blocked the accommodation availability for your dates. The remaining balance will be paid directly upon arrival at the accommodation (if not mentioned otherwise).
We have the SSL (Secure Sockets Layer) provided by VeriSign which guarantees encryption of data on your credit card online submission preventing access to them by others. This system ensures that every transaction is 100% secure.
Some hotels have a policy to conduct a pre-authorization of credit card to confirm your reservation. The preauthorization would be done prior to the arrival of the customer, to verify that the card is still valid and to verify that it has sufficient credit to cover the cost of the reservation. If the card is invalid or does not have enough credit to cover the amount to be paid on arrival, we suggest the client to contact the accommodation and provide a valid card urgently. If the referral fails the hotel may cancel the reservation. It is therefore necessary for the client to ensure that the credit card used during the booking process is valid and has enough credit to the day of arrival to avoid the reservation is canceled.
3. Cancellation and no show policy:
You will need to be aware that each accommodation applies its own cancellation policy which may be consulted during the booking process on our website.
To cancel a reservation you must send written notification email to firstname.lastname@example.org with the time limit specified by the cancellation policy at the description of the property. Please check the cancellation policy of the property before booking.
Cancellation of the reservation leads to a penalty equal to the amount paid on line to make the reservation, which corresponds to a percentage of 10% to 25% of total stay. In case of cancellation, the amount paid as pre-reservation, in no case be will be returned.
If the reservation is canceled after 12 o'clock noon (local time) on the day indicated in the cancellation policy included in the booking confirmation or if the customer does not occur in the establishment (no show), unless you are wearing in contact with us before, respecting the time of the cancellation policy period specified in the booking confirmation, a charge will be made in accordance with the cancellation policy. The amount paid online, which is a percentage between 10% and 25% of total stay in the facility will not be refunded.
If upon arrival the customer decides not to use or enjoy your reservation or only part of it, the establishment is entitled to be compensated according to their own cancellation policy. In both cases, the amount paid online will not be refunded.
Oledestinations.com acts in good faith as an intermediary between the user and the establishment, and will be liable to any final incidence over the reservation. Oledestinations, reciprocating the user in this clause Cancellation and Policy Non-Presentation, respond with a maximum amount paid on-line for the booking of the room, always proving that the fault or negligence was fault of Oledestinations.com
Cancellations after the deadline established by the property where you booked (late cancellation), and / or failure to appear in it (no show), will entail a charge by the establishment. Moreover, in case of late cancellation or no-show, the amount initially paid online will not be refunded and the customer can not enjoy any possible discount.
4. Consumer obligation
In order to deal with any complaint, the consumer or user is informed of their obligation to present a complaint form in the service provider’s name or by any other written means which states any breach of contract experienced in-situ, as soon as possible and within a maximum period of 48 hours from the date of arrival, both to the service provider (accommodation reserved) in question and to Oledestinations. If the consumer fails to communicate their complaint in the period of time and by the method stated, they must be able to prove the alleged breach of contract according to the established general proof criteria, and any damage caused by or made worse by their failure to communicate will be the consumer’s responsibility.
5. Reservation changes
If the client wishes to make changes to their reservation, please send an email to email@example.com from the same email address used for the booking process, within the period specified in the establishment´s description. Booking changes are always subject to availability and the conditions and current prices, including special offers and discounts.
A penalty fee will be charged equivalent to the difference between the original amount paid online and the amount to be paid online that would apply for the amended reservation details, except for those changes which involve adding people or nights to the original reservation. We inform you that, once the time limit stated in the reservation confirmation email has passed, we cannot accept requests for changes to the reservation and the part paid online will not be reimbursed.
Reservation changes which involve reducing the number of people or nights in the original reservation shall be understood as a partial cancellation and, as a consequence, the Cancellation and No-Show Policy shall be applicable proportionally.
A penalty equal to the difference between the amount originally paid online and the new amount to pay online, for changes to the reserve, except for those adding people
6. Liability disclaimer
Oledestinations acts as a mediator (or) intermediary in the hiring of the services offered on its website. Under no circumstances, Oledestinations can alter the conditions of employment set by each provider (accommodation reserved).
The pictures and information given on our website are provided directly by the institutions, hotels and other suppliers. This website publishes the category of establishments, hotels and other suppliers, according to current regulations in the country concerned. The information in this website is changed periodically and at any time either by us, our affiliates or the respective suppliers of both.
Transport companies, hotels, apartments and all the vendors that provide their services are are by contract only and are neither our agents nor employed by us nor by our affiliates or associates, and our function is limited to that of mediator and/or intermediary. We are not responsible for errors, omissions, promises, guarantees, failure to follow through with promises made or negligence on the part of any of our providers. We will not be held responsible for personal damages, death, material loss or any other damages financial or otherwise caused by the providers or their services.
7. Trademarks, copyrights, links, Applicable Law
The copyright of the material on this website belong to our affiliates or ourselves, unless otherwise specified. Information downloaded from our website is intended exclusively for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other website, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this web site. Except with the written permission of EnGrande, S.L., the user agrees to refrain from reproducing, distributing, or transmitting copyrighted materials, accessing or attempting to access password-protected, secure or non-public areas of this web site.
This web site may contain hyperlinks to other web sites or information pertaining to third parties which belong to other companies unrelated to ours and are provided exclusively as a reference and general information, over which we have absolutely no control, and are in no way responsible for either their content or their use.
In accordance with the Spanish Data Protection & Personal Privacy Law 15/1999, Oledestinations ensures that all personal information is stored on a secure data base, and is used solely to process your reservation, to inform you of your reservation status, inform you about future Oledestinations promotions and activities, and for the purpose of quality control following your stay at the accommodation.
In order to process your reservation, Oledestinations is obliged to communicate your credit card details and personal information to the accommodation where you have reserved. The credit card details provided are used solely and exclusively for the purpose of applying the terms and conditions of the reservation agreement.
As detailed in Clause 34e of the Spanish Data Protection & Personal Privacy Law 15/1999, the client gives their consent to the transfer of their personal details to the aforementioned recipients under the terms and conditions stipulated. Oledestinations ensures that all personal information is treated confidentially, and that this information is stored on a secure server with the appropriate security measures prohibiting unauthorised access by 3rd parties.
You have the right to request the amendment, correction or deletion of this information by submitting a written request to:
E-MAIL: firstname.lastname@example.org with “request personal data” as the subject of the e-mail.
2. When do we send emails to the customer's account?:
The customer will receive a confirmation email once the booking is done. Please print this email and present it at the establishment. For technical questions Oledestinations can not confirm the correct reception of the confirmation email. This does not affect the validity of the reservation.
We occasionally send email quality control, after staying at the hotel. If you are not interested in giving your opinion, please, let us know and we will not send these emails anymore.